Refund Policy
At LingoVista, we strive to provide our learners with the best language learning experience possible. However, we understand that sometimes things may not go as planned. Below is our comprehensive refund policy to ensure transparency and customer satisfaction.
Eligibility for Refunds
Refunds may be requested under the following circumstances:
- You purchased a course and found it to be significantly different from its description.
- You encountered technical difficulties that prevented you from accessing course materials.
- You made a purchase by mistake and have not yet accessed any course content.
Refund Request Process
To initiate a refund request, please follow these steps:
- Email our support team at [email protected] within 30 days of your purchase.
- Include your order number, the reason for your refund request, and any relevant details.
- Our team will review your request and respond within 3-5 business days.
Refund Timeline
If your refund request is approved, the funds will be credited back to your original payment method within 7-10 business days. Please note that processing times may vary based on your bank or payment provider.
Non-Refundable Items
Certain items are non-refundable, including:
- Membership subscriptions after the initial 14-day free trial period.
- Course materials that have been downloaded or accessed.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to reach out to us at:
- Email: [email protected]
We appreciate your understanding and look forward to helping you on your language learning journey!